Customer Service and Sales training for three of their divisions, all of which became the highest performing divisions in NPS, Customer Service, Sales volume, and new customer acquisition.
It was a blend of executive consulting with custom learning focused on growing sales through service and asking smart questions to identify true customer needs so the organization could focus the resources where the customer valued the most. In these three divisions, all adopted the recognition and consequence management solutions for their teams.
We built a process so they could export the P3 methodology, become self-reliant and wildly successful versus their peers.
Methodology - executive consulting, custom eLearning for sales manager and individual contributors