Global Engagement Solutions created a custom learning suite in seven of MetLife’s global markets for every customer facing associate, manager and agent. The proactive and reactive processes within the suite of modules have helped produced over $300 million worth of bottom line impact. Five action-oriented interactive modules on the MetLife retention strategy resulted in higher persistency, earnings and cross sell. 98% of the global participants surveyed felt the time they took to engage in the training was a worthwhile investment.
GES provides Red Hat with a global recognition program spanning 43 countries with culturally relevant, in country reward delivery. The program allows managers and peers to recognize each other through both monetary rewards and e-thank you’s. A unique aspect and engagement factor within the program is the ability to create customized campaigns in order to recognize and support sales incentives, service programs and individual and team projects.
GES is proud to provide services to First American, who recently received notoriety on Fortune’s 100 Best Places to Work list, attributing it to the employee engagement program that Global Engagement Solutions provides for them. Their outstanding program (FA Recognition) was developed from suggestions received through engagement surveys and employee focus groups. This program enables managers and peers the ability to recognize an employee’s hard work and dedication whenever the occasion presents itself. Other key components of the program include service anniversary recognition and employee wellness participation.
At GES, our promise is to be customer intimate, transparent, authentic, responsive and hassle-free. We are truly global, proven experts who are committed to your success. With our dynamic, innovative services we create custom solutions for our clients. We are a true partner, not just a provider. Our mission is to help you create exceptional employee and customer experiences from the inside-out.
Sustainable engagement is an experience, not an event! We would be delighted to discuss how we can develop a customized program to maximize the performance of your employees – just fill out the form!