"I turned down a five million dollar contract and walked out of the boardroom and said, No thank you. Not until you shop yourself and try to return something. If you, the CEO, can’t return something how do you think it feels to be a customer?”

By his numbers, our process led to a $400 MM increase in sales! For the next 3 years, Cat Rental was the fastest growing and highest performing division in Caterpillar.

I was a blur between working for Glaxo, Nortel, AT&T, or Blanchard. No one really knew my client companies. They just knew I worked for people, performance and productivity.