Personalization Principle #2: Hospitality

Peter PsichogiosCustomer Experience, Recognition & Engagement Leadership

Last week I shared the first of the seven personalization principles, authenticity. Remember, each of the seven principles needs to be applied with equal excellence. They work in synchronicity and harmony together.

The second principle is developing and maintaining a positive hospitable attitude.

Personalization Principle #2: Hospitality

Got attitude?  Everyone’s got an attitude. Everyone gives an attitude. The question is — is your attitude hospitable or inhospitable? More importantly, how do you know?

If you think about it, creating a hospitable and positive attitude is not only important in business, but in the rest of your personal life as well. Remember, a positive attitude is almost always a precursor to sustainable success.

Don’t hedge your bets. Take the daily action that is required to develop your attitude. Having an attitude of being a servant is an investment that will produce returns forever. Developing a positive attitude and a hospitable mindset isn’t something you are going to get from your fairy godmother and it isn’t something that you are going to be able to distill from reading a book or hearing a speech.

I promise you, if you work at it each and every day, you will be amazed when you look back at how powerful the cumulative affect of that positive incremental change is.

Creating a hospitable environment with your positive attitude is important regardless of the type of organization you are in or what type of role you play. Remember that your positive and hospitable attitude is a precursor to your success!

Find out more about the 7 Personalization Principles here or buy the book on Amazon.