There’s no doubt that organizations who focus on developing their people have much more favourable outcomes when it comes to employee engagement and customer service. This is because developed employees are enabled to serve their internal and external customers and they also feel more empowered and motivated when performing their jobs. Read more about this Proven Way to Create Exceptional Customer Experiences.
According to our friends at OfficeVibe, 41% of employees care most about having the opportunity to learn and grow within their organization (OfficeVibe, 2017).
If your organization meets any of these criteria below, you’re likely in a position to benefit from a learning and development program:
- Your employee engagement is low.
- You have high turnover. “51% of workers are looking to leave their current jobs”
- Your customer service is lacking. “Highly engaged businesses see a 10% increase in customer ratings”
- Sales are lagging. “Highly engaged businesses see a 20% increase in sales”
Why it Works
A Culture of Learning Leads to a Culture of Engagement
In our experience, the organizations that create a culture of learning and the dialogue that comes from this learning, are the most innovative. If you are not learning and growing, you certainly are not getting better as an organization, division, work group or individual.
Giving your people skills that are not only relevant to their job and the organization, but also make them more marketable, a) motivates them and b) enables their success, resulting in them being engaged. Engaged employees do the right thing, at the right time, in the right way, for the right reasons, even when nobody is looking.
The key to intense employee engagement is to create a culture where leaders are held accountable for developing others and providing them with skills to learn and grow. For example, GES’s layered learning programs have proven to enable associates with an entirely new set of skills and competencies, adding to their tool kits - seamlessly.
When organizational leaders focus on providing meaningful work, the right skills and development, employee engagement always improves!
Learning and development opportunities are consistently proven to be the top drivers of employee engagement. Your talent does not want to stay stationary.
When your talent knows that you are investing in their learning and development by enabling them with new skills and competencies, they are far more likely to give you their discretionary energy. When you give them career opportunities that make them more marketable NOW and opportunities for growth in the future, they feel visible and valued, which translates into giving you their energy and loyalty.
Find out more about Why GES’s eLearning Solution Works here. For more information on implementing a Learning program in your organization, get in touch with me at firstname.lastname@example.org or book a 15 minute call in my calendar here.